TERMS AND CONDITIONS
SailWeek Ltd, 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond TW9 2JA, United Kingdom.
These Booking Terms and Conditions and General Information provided on our website: sailweek.tours shall provided the basis of your contract with SailWeek. SailWeek Ltd. registered office is located at 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond TW9 2JA, United Kingdom.
DEFINITIONS AND INTERPRETATION
In these Booking Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
- “We”, “Us”, “Our” – SailWeek
- “You”, “Your” – All persons named on the booking or added to the booking at a later time
- “Travel arrangement”, “Holiday” – The yacht charter you book with SailWeek
The headings used in these Booking Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
Words imparting the singular shall include the plural and vice versa and references to any gender shall include the other gender. A contract exists upon receipt of the booking deposit by SailWeek
Bookings can be made via our website, direct contact to firstname.lastname@example.org or affiliated travel agents.
Once you have paid the first payment, the booking will be confirmed and fixed. If you are paying by bank transfer, you have to send us the proof of payment within 12 hours after the booking has been made, or the booking will be cancelled and opened for bookings by other customers.
The person(s) booking must be at least 18 years old at the time of booking and be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 at the time of booking.
For full yacht/boat bookings only, the party leader is obliged to provide us with a list of crew members embarking the boat or yacht at least 30 days prior to departure. All correspondence will be sent to the party leader. It is the party leader responsibility who made the booking with us to ensure all party members on the booking, or those added at a later time, are sent the booking confirmation.
Payments can be made by Visa or MasterCard (either credit or debit card) or by wire transfer. SailWeek does not have access to your credit card information, bank account numbers, or other personal financial data sent to those processing services.CABIN/SPOT BOOKINGS
- First instalment (your deposit) required is 30% of total amount.
- Second instalment 30% is due 12 weeks before departure.
- Third (final) payment 40% of total amount is 30 days before departure.
FULL YACHT BOOKINGS
- First instalment (your deposit) required is 10% of total amount.
- Second instalment 30% is due 5 weeks after the booking is made.
- Third (final) payment 60% of total amount is due 30 days before departure.
Your selected travel arrangements are not confirmed until you have paid the deposit. We will be entitled to assume you wish to cancel your booking if all payments due are not received in full and on time. Cancellation charges will apply – see Cancellation Policy.
From March 19th 2020 Special Payment terms apply due to the current situation with COVID-19.
- The 2nd instalment can be paid when the 3rd instalment is due with no penalties.
- The 3rd instalment is due 30 days prior to your trip.
Local payments applies to all bookings and covers tourist taxes, marina/port fees and fuel for the week.You will be required to pay local payments of 600 HRK (Croatian kuna) per person on departure day in Croatia and 80 EUR in Malta, Greece and Montenegro. This will be directly payable during the SailWeek Check-in procedure upon your arrival to the departure marina, only in cash.
CREW LIST DETAILS – EXTRA FEE
When you book with us it is mandatory that you fill in the crew list details for every passenger.
The Port Authority requires this information by law. You cannot travel with us if the Crew List is not completed in full. Your Crew list must include surname, name, residence, date of birth, place of birth, passport number, nationality and their contact (email).
This also applies for full yacht bookings, so please ensure that all the information for every crew member is complete and accurate.
If the crew list is not completed in full 7 days before the trip, an extra fee of 20 EUR per person will be applied to your local payments.
The charters shall commence between 5pm – 7pm on Saturday with check-in time starting from 12pm ending at 9am the following Saturday.
A binding contract between SailWeek and yourself will come into effect upon us sending out our confirmation invoice to the person(s) responsible for making the booking. English Law will apply to the contract and it is agreed that any claim or dispute in the contract must be dealt with by the Courts of England and Wales. If you reside in Scotland or Northern Ireland then court proceedings may be brought in your home country or in the Courts of England and Wales. You may choose to have your dispute or claim governed by the law of Scotland or Northern Ireland if proceedings are brought in those countries, otherwise English Law will apply. Changes made to Booking Conditions or General Information on our website will only be valid if agreed by us.
We reserve the right to make changes and correct advertised pricing errors at any time before your booking is confirmed. It is your responsibility to notify us in writing of any changes to confirmed bookings as soon as possible. We will not charge any admin fees for name changes, but we will have to pass on any costs incurred by ourselves or imposed by any of our suppliers for any changes by you to confirmed bookings if we are able to accommodate the change.
Due to the nature of sailing the skipper of all our yacht/boat reserves the right to change course from any particular itinerary for any reason especially where it is deemed necessary in the interests of health and safety of our passengers.
CANCELLATIONS BY CUSTOMERS
Free cancellation within the first 48 hours of booking.
If you’ve changed the date of the holiday, route or you wish to cancel your changed booking, cancelation rules apply from the date you made your initial booking.
When you commit to coming on holiday with us, we book yachts and make other financial commitments to skippers and sundry suppliers in order to be able to provide you with a holiday.
IF YOU ARE PAYING IN INSTALMENTS/PAYMENT PLAN
Should your circumstances change and you have to cancel, we will need to charge you a cancellation fee in order to offset these financial obligations we have taken on to serve you. We recommend you purchase travel insurance with cancellation cover. It can be bought at all the major insurance companies.
The cancellation fee will be the total value of instalments due up to the point of cancellation.
IF YOU PAID THE FULL AMOUNT WHILE MAKING A BOOKING
If you paid the full amount when booking, the cancellation fee will be the same as it would have been had you chosen to pay by instalments.
Where you choose to cancel your booking, the Head Booker should inform us immediately at email@example.com
- 1. Within the first 48 hours of booking 0%;
- 2. From the date of booking to 12 weeks before the date of event 30%
- 3. From 12 weeks to 30 days before the date of the event (check your booking to see the exact date) – 60%;
- 4. From 30 days, or less, prior to the event date (check your booking to see the exact date) – 100%
FULL YACHT BOOKINGS
- 1. Within the first 48 hours of booking 0%;
- 2. From 24 hours after booking to no later than 35 days from the booking date 10%
- 3. From 35 days from the booking date to 30 days prior the event date 40%
- 4. From 30 days, or less, prior to the event date (check your booking to see the exact date): 100%
Please Note: if your payment plan differs to that in the payments section of this page, the cancellation charges shall differ to those detailed above and shall reflect your payment terms. For the avoidance of doubt and by way of clarity, where you cancel a booking with a differing payment plan, we shall retain all sums paid up until cancellation.
From March 30th 2020 Special Cancelation terms apply due to the current situation with COVID-19.
For more details please check our TRAVEL ADVICE.
CANCELLATION BY US
SailWeek targeted population is from 18 to 40 years of age.
If you are above 40 years of age, SailWeek holds the right to cancel your booking due to safety and insurance policy reason. In that case you will be notified and you will get a full refund.
Although we strive to avoid cancellations, sometimes they are unavoidable and we must reserve the right to do so. We will notify you of any cancellations as soon as possible before departure and you will have the choice to:
- accept the altered arrangements,
- book alternative arrangements from us of a similar standard to the original booking if available, we will always refund the difference in price if replacement holiday is of a lower standard and price, or
- accept the cancellation and receive a full and quick refund of all monies you have paid to us.
FFrom March 30th 2020 Special cancelation terms apply due to the current situation with COVID-19.
If your week is suspended, you will be notified immediately and be entitled to a travel credit* for 100% of the amount paid to date that can be applied to any week/route/destination in 2020 or in the following three seasons (2021, 2022, 2023 season).
*Travel credit can be used only once! After the travel credit has been used for the new booking, it can’t be canceled, postponed again for a new date or refunded.
Unfortunately we will not be liable for failure to perform its obligations stated in the Booking Conditions or pay any compensation if such failure is as a result of “force majeure”. For the purpose of these Booking Conditions, “force majeure” will be deemed to mean any event we as the supplier of the service could not avoid or foresee, such as storm, strong wind, nuclear disasters, civil strife, terrorist activity, industrial dispute, fire, flood, earthquake, hurricane or other similar natural disasters out of our control.
SailWeek will fulfill its contractual obligations with you using reasonable skill and care. Unless we breach the booking contract, this holiday is at the customer’s own risk. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred as a result of your breach or default in the discharge of your obligations.
SailWeek will not be liable to you in any way for any damages, loss, expense, injury, illness or death if your claim resulted from:
- Any act, omission or failure by any third party;
- Any act, omission or failure by any employee(s), if they were not acting in the course of their employment carrying out the duties they were contracted to do with us;
- Any incorrect information supplied by you or a party on your booking form;
- Any of our emails being blocked by web filters or firewalls;
- Any act, omission or failure by any of our supplier(s);
- Any act, omission or failure of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable;
- Any act which may result in ‘Force majeure’ – clause 7
Our maximum liability for any successful claim will not exceed the price of your holiday, less any insurance claim.
We hold valid public liability insurance.
When it comes to allocating guests on the yachts we always try to make a prefect crew list based on gender, age and mixed nationalities. Crew lists depend on the guests who booked that week. Most of the weeks we have equal gender ratio but sometimes that is not the case. Also the layout of the boats sometimes doesn’t allow us to allocate people the way we want.
For solo travellers and odd groups of friends, we will do our best and try to put you in the bunk bed where you’ll share a cabin with the same gender. Sometimes the gender ratio is not equal so there is a possibility that you can be grouped with someone of the opposite gender sharing a bunk or a double bed cabin.
We will always aim to provide you with the best holiday possible, but if a problem occurs you must report it to us as soon as possible or to the charter company manager or skipper who will try to resolve it on the spot. Failure to adhere to the above will have been deprived us of the opportunity to investigate and rectify your complaint whilst you were on your holiday and may result in your claim for compensation being lost.
RIGHT TO USE PHOTOS AND VIDEOS
Please note we use real people on real sailing holidays for any images we may have on our brochures, advertising materials, promotional materials and general publicity. If a photographer or another employee is taking photographs or video and you have an objection to these being used by us in this manner please make your objection known at the time.
We provide full financial protection for our package holidays, by way of a bond held by ABTA. SailWeek is a Member of ABTA with membership number Y6260. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
BEHAVIOUR AND EARLY TERMINATION OF CONTRACT
A responsible level of behaviour and consideration is expected whilst you are on board our boats/yachts and you must comply with the boats/yachts rules and regulations. You will be liable for any damage or loss caused by you or by persons in your party whilst on board. If you or any persons in your party are deemed to be in our reasonable opinion behaving in a manner which is likely to cause danger or distress to any third party or property, we are entitled to terminate our agreement with the person(s) involved without notice or refund. We also have the right to remove the person(s) involved from the vessel and have no further responsibilities towards the person(s).
TRAVEL INSURANCE, MEDICAL PROBLEMS AND SPECIAL REQUESTS
It is a fundamental requirement that everyone using our services has a personal travel insurance policy. It is your responsibility to buy personal travel insurance. It should cover adventurous activities such as sailing. By booking, you agree that all members of your party will have comprehensive travel insurance for the duration of your trip.
It is your responsibility to consult with your physician to ensure you are physically fit and able to undertake a sailing holiday with us. You must inform us prior to departure if you or any members of your party suffer from any medical condition which could affect your holiday. You must keep any medication you may require with you at all times. You must also advise us in writing of any special requests at the time of making your booking and we will endeavour to meet those where we can. You must not sail if you are under the influence of alcohol or drugs.
EXCURSIONS, ACTIVITIES AND WEBSITE INFORMATION
We are not able to guarantee 100% accuracy all of the time with regards to information we provide concerning excursions and activities in the area you are visiting which do not form part of your contract with us. With regards to excursions and activities which are not part of your contract with us but which you feel are important to your holiday experience, please write to us and we will keep you informed with the latest situation, bearing in mind those services / activities are not under our control. Any information regarding excursions or activities that could be reasonably expected to affect your decision to book with us will be passed on to you when booking.
FLIGHTS, PASSPORTS AND VISAS
It is your responsibility to make sure that you have have the correct visas and passports. Regarding flights to Croatia, Greece, Malta and Montenegro we are not liable for any incidence which may occur that can interfere with your booking with us and will not refund monies for any missed/canceled flights. Any arrangements or compensation in the event of a delay or cancellation will be at the sole discretion of the airline you booked with or your personal travel insurer.
For full yacht/boat bookings, all the yacht specifications, product data and measurements are provided on our website. The pictures are for general information purposes only. Discrepancies can be possible between the yacht shown on the website and your allocated yacht. This content does not represent or warrant the full inventory of the yacht and are just presented for an overview list.
SAILWEEK WEBSITE PRIVACY STATEMENT
COLLECTION OF PERSONAL DATA
In order to process your booking, we collect personal details from you together with information we learn about you from your use of our website. These details may include (where applicable) passenger names, addresses, passport or Government issued EU National ID card numbers, telephone numbers, email, payment details. In some instances we may also collect information regarding medical conditions (only for guests who have special medical requirements).
Your data may be used for the following purposes: providing products and services you request, contacting you in the event of a SailWeek product details or time change, statistical and marketing analysis, systems testing, customer surveys, customer relations communications and offering you services and products we believe may interest you.
SHARING INFORMATION ABOUT YOU
We follow strict security procedures in the storage and disclosure of passenger information.
We may disclose your information on to government authorities or enforcement bodies for compliance with legal requirements. Also we pass informations to charter companies and Port Authorities in order to conclude official Crew lists needed for the cruise.
MY SAILWEEK ACCOUNT
All data collected upon registration in your SailWeek account will be processed in line with this Privacy Statement. At your personal SailWeek account we store all your information such as name, surname, email, nationality, gender, telephone numbers, emergency third party emails and mobile numbers, booking details, payment plan so that you can access it whenever you wish.
You may also store informations regarding your medical conditions (only for guests who have special medical requirements) and food preferences.
You may also store details of your and (with their consent) your travel companions’ travel document. We will delete any information of a travel companion collected without the companion’s consent, as soon as we learn about it.
DIRECT MARKETING MATERIAL
From time to time we may contact you with information regarding our sailing product promotions and ancillary products via email. However, you will have the choice to opt in or out of receiving such communications by indicating so at the booking stage. You will also be given the opportunity on every e-communication to indicate that you no longer wish to receive our or their direct marketing material.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. By visiting and using our Website, you or your computer may provide personal data.
LINKS TO THIRD PARTY WEBSITES
ACCESS TO INFORMATION
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances, unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
For any matter relating to this Policy you can always contact us at firstname.lastname@example.org
We reserve the right to amend these terms and conditions without prior notice by posting the new terms and conditions on this website. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.